WM Blog
Daily columns from Clara, studio essays, and an archive of earlier work — operating models, delivery and the gap between strategy theatre and systems that hold.
Showing 1–9 of 99 · Page 1 of 11
Your enterprise architect at a 180-person Adelaide manufacturer signs a platform licence that prices every post-go-live data mapping exercise as a paid variation. The contract structure rewards vendors for delivering an isolated instance while the real cost lands in your own team
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Mid-market founders still approve new platforms in Slack threads because no growth ops person exists to run the comparison. The bill arrives later when every new hire spends weeks untangling duplicate workflows.
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Your supply chain director at a 250-person Brisbane manufacturer watches RPA dashboards claim 85 percent order automation while every payment release waits on a manual dual-signoff that the bots cannot trigger.
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Your internal audit lead watches the board accept 67 percent AI coverage while the real cost sits in the shrinking queue of cases humans still correct by hand.
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Contact centre teams at mid-sized Australian utilities watch average handle time metrics improve while repeat callers stack up because scripts reset context on every transfer.
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Hospital EDRMS teams still schedule nightly flat-file dumps because the vendor API refuses to expose retention flags or version links. AI document classifiers then train on stripped records and route every new file into the wrong folder.
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Tied funding forces local government teams to launch resident portals on fixed timelines that ignore downstream adoption. The result is expensive sites that sit idle while core services like permit processing stay manual.
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An events CMS for Joomla enables easy admin of upcoming events. 2 modules and 1 component allow for versatility of display and administration.
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Operating models still tie real-time approvals to presence rather than authority. The result is stalled work every time a cross-team change lands after the named owner steps away.
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